a month ago
Holiday Help is Here!
Make your holidays smoother with fast and effective support! Here’s everything you need to know to get help quickly:
📚 Key Resources
- Help Site: Your go-to for documentation, FAQs, and guides. Visit here
- Service Desk Portal: Submit tickets for fast, organized resolutions. Submit here
💬 When You Need Alli Support: Use the Right Slack Channels & Support Aliases
Collaboration works best in public channels—no DMs! Here’s where to go and who to tag, but when in doubt, post in #alli for guidance!
- #alli-data / #alli-data-explorer: tag
@alli-data-support - #alli-marketplace:
- For Social Consolidation & Bid Modifiers, tag
@alli-solutions-support - Otherwise tag
@support-alli-marketplace
- For Social Consolidation & Bid Modifiers, tag
- #alli-search-automation: Tag
@support-alli-search-automation - #alli-creative-insights: Tag
@support-alli-creativeinsights - #alli-audiences: Tag
@support-alli-audiences - #dynamicplus: Tag
@support-dynamic - #alli-actions / #alli-pmax: Tag
@support-alli-actions - #alli-products: Tag
@support-alli-products
- Provide Clear Context: Be specific (ex: ✅ "Error deploying audiences to Liveramp", ❌ "alli error")
- Drop Those Links! Include URLs to pinpoint the issue (Datasource errors? Link the datasource.Social Consolidation hiccups? Link the Google Sheet and Marketplace App.)
- Tell the Whole Story: Share what you tried and what happened.
TLDR: We’re here to support you. Let’s make this holiday season a smooth one! 🎉
